I. Free returns are only available for products incorrectly supplied or faulty items that will be returned and issued to a store credit or refunded. Orders that are being refunded are not eligible for free shipping. Incorrectly supplied items must be reported within 30 days of receipt, damaged in transit products must be reported within 14 days of receipt.
II. For all items that have been ordered incorrectly or returned due to them not being needed any longer will attract a 15% restocking fee.
III. Items ordered and supplied incorrectly must be in original, un-opened and undamaged packaging.
IV. Incorrectly ordered items must be returned at customer’s expense, unless otherwise agreed within 30 days of purchase.
Vendor Specific Return Guidelines: Most times we find that although it appears to be a cartridge related problem a quick call to the manufacturer concerned can help trouble shoot the issue. More often than not the issue can be resolved through their own technical support department.
Brother Cartridge(s) Returns: Brother require all faulty Item claims to be sent to Brother Australia for evaluation. Brother require a print sample, copy of the original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, you will need to collect the item(s) from PrintChoice . Thermal transfer rolls will be replaced only.
Please note: This process may take up to 8 weeks to complete.
Canon Returns: All canon items must weigh above the minimum return weight for approval. Canon ink will be tested and checked against the fault claimed. The approval decision will be made based on the results of these tests. Canon toner must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon. All items will also be checked for refilling, remanufacturing and tampering. All of which will void any warranty the item may have.
Epson Returns: All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued for original Epson product being returned; compatible products will not be accepted.
Fuji Xerox Cartridge(s) Returns: All Fuji Xerox toner returns must have a print sample of the fault to be accepted for return.
HP Returns: Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return. If a Cartridge is below this weight, then HP will classify it as empty. To check the expiry date on HP ink cartridge , see the HP returns data page. HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges.
IBM cartridge Returns: All IBM toner returns must have a print sample of the fault to be accepted for return.
Konica Minolta Cartridge Returns: Faulty Konica Minolta items must be returned with print samples and/or descriptions of the fault. Items will be weighed and tested for faults by our supplier.
Kyocera cartridge Returns: Cartridges Direct will only accept back faulty Kyocera consumables. These will be weighed and tested for faults by our technician. For any D.O.A. or faulty hardware you must contact Kyocera directly on 03 93941224 for repair or replacement.
Lexmark cartridge Returns: All faulty Lexmark consumables are to be returned back to PrintChoice . You must return these items with print samples and/or descriptions of the fault. Lexmark toners and inks will be weighed and tested for faults by our supplier and a credit will be issued accordingly.
Oki cartridge Returns: All Oki toner returns must have a print sample of the fault to be accepted for return.
Samsung PrintChoice Returns: All Samsung toner returns must have a print sample of the fault to be accepted for return.
Sharp PrintChoice Returns: Toners and Drums returned as faulty will be checked by our supplier. Our supplier will require specific information detailing what is wrong with the item, if insufficient information is given, our supplier will reject the claim. The results of our supplier’s inspection will be used to determine whether the claim is accepted or not.